Administrator Certification Bureau (ACB)

 

Administrator Certification Program Waivers and Response to the 2025 Wildfires in Los Angeles and Ventura Counties


PIN 25-02-CCLD – (ADMINISTRATOR CERTIFICATION PROGRAM WAIVERS AND RESPONSE TO THE 2025 WILDFIRES IN LOS ANGELES AND VENTURA COUNTIES) 


Provides notification of the Governor’s Proclamation of a State of Emergency (SOE) in response to the wildfires in Los Angeles and Ventura Counties and announces blanket waivers for administrators who are eligible to renew their administrator certification for Adult Residential Facilities (ARF), Adult Residential Facility for Persons with Special Health Care Needs (ARFPSHN), Group Homes (GH), Residential Care Facilities for the Elderly (RCFE), and Short-Term Residential Therapeutic Programs (STRTP). In addition, PIN 25-02-CCLD provides guidance on extension requests to prospective administrators who are applying for administrator certification.  Please refer to PIN 22-02-CCLD for more information regarding blanket waivers and extensions in response to the SOE. 

ABOUT ACB

The ACB supports prospective and current administrators by proctoring mandated administrator exams, processing initial and renewal administrator applications, and ensures overall compliance of Community Care Licensing Division (CCLD) approved, third-party program training vendors to promote the health, safety, and well-being of vulnerable California residents in licensed Residential Care Facilities for the Elderly (RCFE), Adult Residential Facilities (ARF), Short-Term Residential Therapeutic Program (STRTP), and Group Homes (GH). 

ADMINISTRATOR CERTIFICATION PROCESS 

The following resources provide guidance to prospective and current administrators regarding the administrator certification process: 


CCLD CONSIDERATIONS FOR CERTIFIED ADMINISTRATORS

The CCLD has offered the following considerations to provide some relief to the provider community as related to the ACB applications backlog.
 

  1. FOR FACILITY LICENSE APPROVAL
    • When an administrator is associated to a pending facility licensure (initial or change of ownership), the administrator’s application is expedited, and certification approval is conducted along with licensure approval.  This is done through internal coordination with Children's’ Residential Program (CRP) or Adult and Senior Care Program (ASCP), Regional Offices (RO) or Centralized Applications Bureau (CAB).

      If this situation applies to you or if you have questions about the pending facility licensure, please contact CAB or your assigned CRP RO
       
  2. FOR CRITICAL NEED
    • If there is a critical need for certification approval (for example if services from a partner agency, such as the county or Regional Center, is at risk of being disrupted; or residents are at risk of relocation as a result of a pending certification renewal; or if a new administrator needs to be onboarded immediately), your local Regional Office may request to expedite certification on the administrator’s behalf.

      If this situation applies to you, please contact the assigned LPA for the licensed facility to discuss the critical need.  If the RO determines that an expedite certification approval is necessary, they will send the request to ACB on your behalf.


       
  3. FOR FACILITY INSPECTIONS
    • During the course of a facility inspection, if the administrator certificate is expired and the licensee can validate the submission of a renewal certificate application, the LPA should take into consideration whether a citation is warranted.  Each citation should be evaluated on a case-by-case basis including the facility and administrator’s history of compliance.

      If this situation applies to you, please consult with the assigned LPA to discuss questions or concerns with regards to a citation related to an expired administrator certificate.

Upcoming - ACB Webinar, March 20, 2025

ACB will be hosting a webinar to provide application processing timelines, certification reminders, website enhancements, and updates on the Administrator Certification Online Application Portal.  The webinar will include a live question and answer portion.

Register in advance for this webinar:

If you would like to attend the webinar, please register in advance as space is limited.
When:  March 20, 2025, at 1:30 PM Pacific Time (US and Canada)
Topic:  Administrator Certification Bureau Webinar 

  • Webinar registration link

If you require accommodation or language access, such as American Sign Language or Live Captioning, please contact ccldcts@dss.ca.gov no later than Monday, March 10, 2025. 

Past Webinars

The ACB has hosted webinars for administrators, providers, and community partners. You may access recordings and Frequently Asked Questions (FAQs) obtained during the webinars by clicking the links below:

Administrator Certification Bureau Webinar, December 19, 2024 
Topics: Online Application Portal updates, application processing timelines, website enhancements, and RCFE regulations. 

Administrator Certification Bureau Vendor Webinar, November 13, 2024
Topics: ACB reorganization, course monitoring, certificate reminders, and substantive changes in Residential Care Facility for the Elderly (RCFE) regulations.

ACB Quarterly Webinar, September 24, 2024
Topics: Application processing updates; Online Application Portal updates; website enhancements.

ACB Quarterly Webinar, June 4, 2024
Topics: Application processing updates; Online Application Portal updates; website enhancements.

ACB Webinar, December 12, 2023
Topics: Application processing updates; Online Application Portal walkthrough.

ACB Webinar, July 19, 2023
Topics: Assembly Bill 120; CCLD Considerations; website enhancements; Online Application Portal overview.

Changes to Administrator Certification Program Fees Effective July 1, 2024

Changes to the Administrator Certification Program (ACP) fees were effective July 1, 2024.  These changes affect prospective and certified administrators of Adult Residential Facilities, Group Homes, Residential Care Facilities for the Elderly, and Short-Term Residential Therapeutic Programs. 

These increases were the last change to the ACP fees in accordance with the fee schedule established under Assembly Bill (AB) 135.  Please refer to Provider Information Notice PIN 21-11-CCLD – Changes to Administrator Certification Program Fees for more information regarding the changes to ACP fees. 

Administrators are encouraged to review this information to ensure that the correct fee amounts are being submitted.  See table below for current fee amounts.


Administrator Certification Fees (Effective July 1, 2024)
 

Application

Fee Amount

Administrator Initial Application

$140

Administrator Renewal Application

$140

Administrator Examination Fee

$100

 


Vendor Application Fees (Effective July 1, 2024)
 

Application

Fee Amount

Vendor Initial Application, Initial Certification Training Program (ICTP)

$210

Vendor Renewal Application (ICTP)

$210

Vendor Initial Application, Continuing Education Training Program (CETP)

$140

Vendor Renewal Application (CETP)

$140

Vendor Course Fees (CETP)

$10 per unit

 

Applicable laws in Health & Safety Code (HSC) for Administrator Certification

Regulations for Certified Administrators

Regulations for Administrator Certification Training Programs Vendors

The historical rulemaking file for the regulation updates can be found at:

Contact Us

Community Care Licensing Division
Administrator Certification Bureau (ACB)
744 P Street, MS 9-15-807
Sacramento, CA 95814
916-653-9300
AdminCertInfo@dss.ca.gov

Update to ACB Public E-mail Inboxes

Effective June 3, 2024, the ACB public e-mail inbox ACSExamInfo@dss.ca.gov will be discontinued.

 

For inquiries regarding the administrator exams, please contact the Administrator Examination Unit at ExamRegistration@dss.ca.gov.

 

For inquiries regarding administrator applications, please contact the Administrator Certification Processing Unit at AdminCertInfo@dss.ca.gov.

 

For inquiries regarding administrator training, please contact the Vendor Support and Review Unit at ACSVendorInfo@dss.ca.gov.

 

Attention Applicants

Stay Informed: Updates to the ACB Mainline

Effective February 1, 2025, the ACB Mainline will be available Monday through Wednesday from 8:00 AM to 12:00 PM PST.  Regular phone line operations of Monday through Friday from 8:00 AM to 12:00 PM will resume on July 1, 2025.  Administrators and vendors are encouraged to send an email to the applicable email address above if contacting the ACB outside of the modified phone hours.


*Please note that ACB does NOT accept applications, payments, or other documents on a walk-in basis. Currently, initial applications for administrator certification must be sent via postal mail. Renewal applications for administrator recertification may be sent via postal mail or the Online Application Portal. Vendors may upload their documents through the Vendor Automation Platform.
 

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