Active Certificates List

Pending Applications List

Online Application Portal


Application Processing

As of May 23, 2024, ACS is currently processing administrator applications received:

Initials - the week of October 2, 2023

Renewals - the week of October 16, 2023

*Note: The ACB processes applications in the order that applications are received. An applicant’s place in the queue is determined by application received date.


HOW TO CHECK YOUR APPLICATION STATUS


For RENEWAL applicants, access your account in the ACB Online Application Portal. The portal displays live certification status.

Active: The certificate is current.

Pending: An application has been submitted and is under review.

Expired: The certificate expiration date has passed.

Denied: Certification has been denied.

Withdrawn: An application has been withdrawn.


For INITIAL applicants, click on the Pending Applications List, that is updated weekly. The list displays the applications ACB has received arranged by applicant name, certificate number, and application/fee received date.

If after accessing the Pending Applications List or the portal you are unable to determine your application status, you may email the ACB at AdminCertInfo@dss.ca.gov.

Please use the following format for the email subject line:

Subject: Application Status: (First Name) (Last Name), (Certification Number) Application Status: Jane Smith, 6000000700

OR

Subject: Application Status: (First Name) (Last Name), (Date of Birth)
Application Status: Jane Smith, 1/1/1989


CCLD CONSIDERATIONS FOR CERTIFIED ADMINISTRATORS

The Community Care Licensing Division (CCLD) has offered the following considerations to provide some relief to the provider community as related to the ACB applications backlog.
 

  1. FOR FACILITY LICENSE APPROVAL
    • When an administrator is associated to a pending facility licensure (initial or change of ownership), the administrator’s application is expedited, and certification approval is conducted along with licensure approval.  This is done through internal coordination with Childrens’ Residential Program (CRP) Regional Offices (RO) or Adult and Senior Care’s Centralized Applications Bureau (CAB). 

      If this situation applies to you or if you have questions about the pending facility licensure, please contact CAB or your assigned CRP RO
       
  2. FOR CRITICAL NEED
    • If there is a critical need for certification approval (for example if services from a partner agency, such as the county or Regional Center, is at risk of being disrupted; or residents are at risk of relocation as a result of a pending certification renewal; or if a new administrator needs to be onboarded immediately), your local Regional Office may request to expedite certification on the administrator’s behalf.  

      If this situation applies to you, please contact the assigned LPA for the licensed facility to discuss the critical needIf the RO determines that an expedite certification approval is necessary, they will send the request to ACB on your behalf.
       
  3. FOR FACILITY INSPECTIONS
    • During the course of a facility inspection, if the administrator certificate is expired and the licensee can validate the submission of a renewal certificate application, the LPA should take into consideration whether a citation is warranted.  Each citation should be evaluated on a case-by-case basis including the facility and administrator’s history of compliance.

      If this situation applies to you, please consult with the assigned LPA to discuss questions or concerns with regards to a citation related to an expired administrator certificate.

Contact Us

Community Care Licensing Division
Administrator Certification Bureau (ACB)
744 P Street, MS 9-15-807
Sacramento, CA 95814
916-653-9300
Admincertinfo@DSS.ca.gov

Update to ACB Public E-mail Inboxes

Effective June 3, 2024, the ACB public e-mail inbox ACSExamInfo@dss.ca.gov will be discontinued.

 

For inquiries regarding the administrator exams, please contact the Administrator Examination Unit at ExamRegistration@dss.ca.gov.

 

For inquiries regarding administrator applications, please contact the Administrator Certification Processing Unit at AdminCertInfo@dss.ca.gov.

 

Forinquiries regarding administrator training, please contact the Vendor Support and Review Unit at ACSVendorInfo@dss.ca.gov.

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