CDSS Programs Community Care Licensing Home Care Services

Home Care Services

Home Care Services Branch (HCSB)

The Home Care Services Branch (HCSB) is responsible for licensing Home Care Organizations including processing applications, receiving and responding to complaints and conducting unannounced visits to ensure compliance.   HCSB is also responsible for the Home Care Aide application process and maintenance of the Home Care Aide Registry. California law established the Home Care Services Consumer Protection Act which, as of January 2016, requires Home Care Organizations to be licensed and creates a public online registry for Home Care Aides who have been background checked. This law is intended to promote consumer protection for elderly and disabled individuals who hire private aides to come into their homes and provide assistance with activities of daily living.

Guardian

Guardian is now live!

Please visit the Guardian webpage and the appropriate blue boxes on the webpage for more information, training resources and links to the system.

If you have any questions regarding Guardian, please contact CDSS at guardian@dss.ca.gov

Contact Us

Community Care Licensing Division
Home Care Services Branch
 744 P Street MS 9-14-90
Sacramento, CA 95814

Phone: (877) 424-5778
Email: HCSB@dss.ca.gov

Home Care Organization Complaints

How can I file a complaint regarding a licensee, staff person, caregiver, or home care organization? Visit the CCLD Complaint Hotline page for contact information and more. Remember, when you report suspected licensing violations, you protect persons in care and perform a service to your community.

Information on reporting suspected abuse or fraud is available on the Reporting page. Local law enforcement and Adult Protective Services or Child Protective Services will be responsible for conducting an investigation.

For general licensing inquiries, contact the HCSB.

CCLD Complaint Hotline

If you see something, let us know!

To file a complaint regarding a state licensed community care facility , child care facility, or home care organization, visit our Complaint Hotline Page for contact information and more.

 

CCLD Services and Notifications