Administrator Certification Online Application Portal

IMPORTANT:  If you have already mailed your renewal application, DO NOT renew in the portal.  ACB will process your application in the order received according to processing timelines.  Once ACB processes the application you mailed in, it will be recorded in the portal and you will receive an email notification.  If you already mailed in your application and you try to renew in the portal, the system may flag it as delinquent and apply additional fees.

Online Application Portal

Phase 1 of the Administrator Certification Online Application Portal (portal) is available for administrator recertification, also known as renewal, applications

An Administrator Certification is required for CCL residential facility operations for: 

  • Children’s Group Home (GH)
  • Children’s Short-Term Residential Therapeutic Program (STRTP)
  • Adult Residential Facility (ARF)
  • Residential Care Facility for the Elderly (RCFE)

The portal launched on January 17, 2024.  All administrator account data will be uploaded into the portal and registration will not be necessary.  The portal will allow eligible administrators to: 

  • Access their account online
  • Submit a renewal application 
  • Pay application and delinquency fees
  • Submit proof of completion of continuing education units (CEUs)
  • Check the status of their renewal application 
  • Print or save a copy of their issued certificate 

IMPORTANT:  When the portal launches, note that a new administrator certificate number will be assigned to all current and past administrators.  New certificate numbers will be a ten (10) digit number beginning with seven (7) and ending with the last three digits representing the residential type facility code.  No action is needed by the administrator.

PORTAL Links and Resources:

00:08 – Welcome

01:50 – Application Processing Updates

06:27 – Phase 1 Introduction

10:01 – Portal Walkthrough

19:00 – Common Scenarios to Expect

20:16 – Scenario 1:  What if an application and payment was mailed prior to the launch of the portal, what will the portal show?

21:24 – Scenario 2:  What if an application and payment was mailed but the application is deemed incomplete?

22:27 – Scenario 2:  What if the application is incomplete and the processing fee has not been paid?

23:02 – Make Credit/Debit Card Payment

23:17 – Pay by Check or Money Order

23:55 – Check an application status if it has not yet been recorded in the portal.

Contact Us

Community Care Licensing Division
Administrator Certification Bureau (ACB)
744 P Street, MS 9-15-807
Sacramento, CA 95814
916-653-9300
Admincertinfo@DSS.ca.gov

Update to ACB Public E-mail Inboxes

Effective June 3, 2024, the ACB public e-mail inbox ACSExamInfo@dss.ca.gov will be discontinued.

 

For inquiries regarding the administrator exams, please contact the Administrator Examination Unit at ExamRegistration@dss.ca.gov.

 

For inquiries regarding administrator applications, please contact the Administrator Certification Processing Unit at AdminCertInfo@dss.ca.gov.

 

Forinquiries regarding administrator training, please contact the Vendor Support and Review Unit at ACSVendorInfo@dss.ca.gov.

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