Caregiver Background Check Bureau

The Caregiver Background Check Bureau (CBCB) is working on the development and implementation of a new background check data system. The name of the system is Guardian and is expected to go live Fall 2020.

Guardian will ensure background checks are completed faster and more efficiently, while making the process easier for applicants and agencies to request exemptions. Agencies will have the ability to process clearance and exemption transfers and will be able to manage their rosters online. Another added benefit of Guardian is the online payment capability for TrustLine and Home Care Aide Registry applicants and renewals. Users of Guardian will be able to upload documents electronically, check their exemption status and receive communications through their respective portals.

More information can be found on the Guardian webpage.

What Is the Caregiver Background Check Bureau?

The Community Care Licensing Division’s Caregiver Background Check Bureau (CBCB) was established in January of 1992 to help protect children and vulnerable individuals who are receiving care. The CBCB applies the statutory requirements of Health and Safety Code sections 1522, 1568.09, 1569.17, 1596.871, and 1796.19. Prior to January 1992, this function was performed by the regional offices of the California Department of Social Services. Background checks, sometimes known as criminal history checks, include only criminal history information. They do not include, for example, consumer credit or immigration status information.

The CBCB manages the background check process on all licensed community care facilities, their employees, volunteers and non-client adults residing in a facility. The CBCB also manages background checks on home care aides, unlicensed child care providers registered through TrustLine, and out-of-state child abuse checks for foster care. These individuals must submit fingerprints to the California Department of Justice via LiveScan, then a criminal history check and Federal Bureau of Investigation check are performed. If an individual is associated to a facility serving children, a Child Abuse Central Index check also is performed.

An individual must obtain a criminal record clearance before working, residing in or volunteering in a licensed facility. If the individual has been convicted of a crime other than a minor traffic violation, the individual cannot work or be present in any community care facility unless he/she receives a criminal record exemption.

Want to Find Out More About Caregiver Background Checks?

Please take a look at the information and resources below.

Contact Us

Community Care Licensing Division
Caregiver Background Check Bureau

Operator: 1-888-422-5669

Spanish Line: 916-754-4449


Check provider registration with TrustLine

Phone: 1-800-822-8490

Guardian Access

For more information on Guardian, please click the logo below.

Blue and Gold Guardian Logo Image linking to the Guardian page

CCLD Complaint Hotline

If you see something, let us know!

To file a complaint regarding a state licensed community care facility or child care facility visit our Complaint Hotline Page for contact information and more.


CCLD Services and Notifications