Guardian

New Resource for Agencies!

Thumbnail of title page for BACKGROUND CHECKS DEMYSTIFIED PDF Background Checks Demystified

How to Sign Up for Guardian for Agencies
Guardian Common Terminology for Agencies

Expand the blue boxes below for more helpful resources.

 

The term “agencies” is inclusive of all licensed facilities and providers, Foster Family Agencies, Home Care Organizations and TrustLine agencies. Please visit the appropriate blue boxes below for more information, training resources, and links to the system

                      Guardian Agency Portal                     Guardian Applicant Portal

To check the background check status of a potential employee without using Guardian, please visit the new publicly available Background Check Search website.

If you have any questions regarding Guardian, contact CDSS at Guardian@dss.ca.gov.

What is Guardian?

Guardian is a new electronic data system, designed to streamline the background check process for all licensed care, including the TrustLine Registry, Home Care Aide Registry and Community Care Licensing staff. This new system replaced the CBC system, and the current transfer functionality and ability to view rosters in the Licensing Information System (LIS) has been relocated to Guardian. Guardian provides new self-service options to applicants, registrants, agencies (facilities) and Regional Offices without intervention by the Care Provider Management Branch (CPMB). The term "agencies" is inclusive of all licensed facilities, Foster Family Agencies, Home Care Organizations and TrustLine agencies.

For more information, please refer to PIN 20-03-CCLD or contact the Care Provider Management Branch at guardian@dss.ca.gov.

Note: All TrustLine agencies, registrants and applicants must refer to the Guardian for TrustLine expandable box for TrustLine specific information.



The following sections are applicable to all licensed agencies (facilities), Foster Family Agencies and Home Care Organizations.Webinars are organized from oldest to most recent.

All Program Webinars:

Dates: April 19, 2023, and May 24, 2023
Quarter Two All Provider Webinar
Main Topic: Arrest Only Investigations
Link to Video
Link to PowerPoint PDF


Dates: October 25, 2023, and December 6, 2023
Quarter Four All Provider Webinar
Main Topic: Rosters and Resource Recap
Link to Video
Link to PowerPoint PDF


Date: February 28, 2024
Quarter One 2024 All Provider Webinar
Main Topic: Guardian Basic Training
Link to PowerPoint PDF

Webinars by Program:

Child Care Program Webinars:

Thumbnail of YouTube video slide: Quarter Two All Provider Webinar

Date: January 25, 2023
Quarter One Child Care
Main Topics: New Legislation, Transfers, and Guardian Sign Up
Link to PowerPoint PDF


Thumbnail of YouTube video slide: Quarter Two All Provider Webinar

Date: July 26, 2023
Quarter Three Child Care Webinar
Main Topics: Starting a Background Check and Fingerprint Journey
Link to PowerPoint PDF


Adult & Senior Care Program Webinars:

Thumbnail of YouTube video slide: Quarter Two All Provider Webinar

Date: February 22, 2023
Quarter One Adult & Senior Care
Main Topics: New Legislation, Transfers, and Guardian Sign Up
Link to PowerPoint PDF


Thumbnail of YouTube video slide: Quarter Two All Provider Webinar

Date: August 23, 2023
Quarter Three Adult & Senior Care
Main Topics: Starting a Background Check and Fingerprint Journey
Link to PowerPoint PDF


Children's Residential Program Webinars:


Thumbnail of YouTube video slide: Quarter Two All Provider Webinar

Date: March 22, 2023
Quarter One Children's Residential
Main Topics: New Legislation, Transfers, and Guardian Sign Up
Link to PowerPoint PDF


Date: June 28, 2023
RFA Specific Webinar
Main Topic: Important RFA Background Check Processing
Link to Video
Link to PowerPoint PDF


Thumbnail of YouTube video slide: Quarter Two All Provider Webinar

Date: September 20, 2023
Quarter Three Children’s Residential
Main Topics: Starting a Background Check and Fingerprint Journey
Link to PowerPoint PDF


Thumbnail of YouTube video slide: Quarter Two All Provider Webinar

Date: January 24, 2024
January 24, 2024
Main Topics: Registry Research Unit presents OSCA (Out-of-State Child Abuse) Information, Details, and Procedures
Link to Video
Link to PowerPoint PDF

Resources:

Agency Portal:

User Guide:

Flyers:

Videos:

Guardian Access


Licensee User Access forms, as outlined in PIN 20-20-CCLD are still being accepted. If you have already submitted your Licensee User Account Access form, please refrain from sending in another copy as they are being processed in the order they are received. If a new or additional license or facility number needs to be added to an existing Guardian user account please complete a Licensee User Account Access form and submit to GuardianLoginSupport@dss.ca.gov.

In accordance with PIN-20-20-CCLD, a Licensee User Access Form has been sent to all licensee mailing addresses, requesting information to create a unique Guardian user account. The form is to be completed under penalty of perjury that all information provided is true and correct. The Licensee User Access form will ensure only authorized users will have the appropriate access to Guardian.

Please return the form via email to GuardianLoginSupport@dss.ca.gov


Helpful Information and Resources

Contact Us

Community Care Licensing Division
Care Provider Management Branch

1-888-422-5669

Live Operators Available: 8:00am - 12:00pm M-F


Frequently Asked Questions

Blue and Gold Guardian Logo Image linking to the Guardian page

CCLD Complaint Hotline

If you see something, let us know!

To file a complaint regarding a state licensed community care facility or child care facility visit our Complaint Hotline Page for contact information and more.