Guardian

New Resource for Agencies!

How to Sign Up for Guardian for Agencies
Guardian Common Terminology for Agencies

Expand the blue boxes below for more helpful resources.

The terms "agency" and “facility” are inclusive of all providers, licensed facilities, Foster Family Agencies, Home Care Organizations, and TrustLine agencies and are used interchangeably throughout our website, forms, Guardian system, and other documents/guides.

Guardian Agency Portal Guardian Applicant Portal

To check the background check status of a potential employee without using Guardian, please visit the new publicly available Background Check Search website.

If you have any questions regarding Guardian, contact CDSS at Guardian@dss.ca.gov.

What is Guardian?

Guardian is a new electronic data system, designed to streamline the background check process for all licensed care, including the TrustLine Registry, Home Care Aide Registry and Community Care Licensing staff. This new system replaced the CBC system, and the current transfer functionality and ability to view rosters in the Licensing Information System (LIS) has been relocated to Guardian. Guardian provides new self-service options to applicants, registrants, agencies (facilities) and Regional Offices without intervention by the Care Provider Management Branch (CPMB). The term "agencies" is inclusive of all licensed facilities, Foster Family Agencies, Home Care Organizations and TrustLine agencies.

For more information, please refer to PIN 20-03-CCLD or contact the Care Provider Management Branch at guardian@dss.ca.gov.

Note: All TrustLine agencies, registrants and applicants must refer to the Guardian for TrustLine expandable box for TrustLine specific information.

Guardian for Applicants

Guardian for Agencies

The following sections are applicable to all licensed agencies (facilities), Foster Family Agencies and Home Care Organizations.Webinars are organized from oldest to most recent.

All Program Webinars:

Thumbnail of YouTube video slide: Quarter Two All Provider Webinar

Dates: April 19, 2023, and May 24, 2023
Quarter Two All Provider Webinar
Main Topic: Arrest Only Investigations
Link to Video
Link to PowerPoint PDF

Thumbnail of YouTube video slide: Quarter Four All Provider Webinar

Dates: October 25, 2023, and December 6, 2023
Quarter Four All Provider Webinar
Main Topic: Rosters and Resource Recap
Link to Video
Link to PowerPoint PDF

Date: February 28, 2024, and October 30, 2024
Quarters One and Four 2024 All Provider Webinars
Main Topic: Guardian Basic Training
Link to Video
Link to PowerPoint PDF

Thumbnail of YouTube video slide: Quarter One 2024 All Provider Webinar: Guardian Advanced Training

Date: March 27, 2024
Quarter One 2024 All Provider Webinar
Main Topic: Guardian Advanced Training
Link to Video
Link to PowerPoint PDF

Webinars by Program:

Child Care Program Webinars:

Date: January 25, 2023
Quarter One Child Care
Main Topics: New Legislation, Transfers, and Guardian Sign Up
Link to PowerPoint PDF

Date: July 26, 2023
Quarter Three Child Care Webinar
Main Topics: Starting a Background Check and Fingerprint Journey
Link to PowerPoint PDF

Date: April 24, 2024
Quarter Two Child Care Webinar
Main Topics: Rosters, Transfers
Link to Video
Link to PowerPoint PDF

Thumbnail of YouTube video slide: Quarter Three Child Care Webinar: Background Checks Demystified

Date: July 31, 2024
Quarter Three Child Care Webinar
Main Topics: Background Checks Demystified
Link to Video
Link to PowerPoint PDF
Link to PowerPoint PDF (Spanish)

Adult & Senior Care Program Webinars:

Date: February 22, 2023
Quarter One Adult & Senior Care
Main Topics: New Legislation, Transfers, and Guardian Sign Up
Link to PowerPoint PDF

Date: August 23, 2023
Quarter Three Adult & Senior Care
Main Topics: Starting a Background Check and Fingerprint Journey
Link to PowerPoint PDF

Date: May 22, 2024
Quarter Two Adult & Senior Care
Main Topics: Rosters,Transfers
Link to Video
Link to PowerPoint PDF

Date: August 28, 2024
Quarter Three Adult & Senior Care Webinar
Main Topic: Background Checks Demystified
Link to Video
Link to PowerPoint PDF
Link to PowerPoint PDF (Spanish)

Children's Residential Program Webinars:

Date: March 22, 2023
Quarter One Children's Residential
Main Topics: New Legislation, Transfers, and Guardian Sign Up
Link to PowerPoint PDF

Date: June 28, 2023
RFA Specific Webinar
Main Topic: Important RFA Background Check Processing
Link to Video
Link to PowerPoint PDF

Date: September 20, 2023
Quarter Three Children’s Residential
Main Topics: Starting a Background Check and Fingerprint Journey
Link to PowerPoint PDF

Date: January 24, 2024
Main Topics: Registry Research Unit presents OSCA (Out-of-State Child Abuse) Information, Details, and Procedures
Link to Video
Link to PowerPoint PDF

An introductory slide for a webinar titled 'ROSTERS Webinar.' The webinar is hosted by the Care Provider Management Branch (CPMB) and focuses on Webinar for Children's Residential Programs. The date of the webinar is June 29th, 2021. The slide has a welcome message stating, 'Welcome! We will begin shortly.' It also mentions that the webinar will be recorded and made available on the website along with a PDF copy of the PowerPoint. There is an image of two gears next to the welcome message.

Date: June 26, 2024
Quarter Two Children’s Residential
Main Topics: Rosters, Transfers
Link to Video
Link to PowerPoint PDF

Date: September 25, 2024
Quarter Three Children’s Residential Webinar
Main Topic: Background Checks Demystified
Link to Video
Link to PowerPoint PDF
Link to PowerPoint PDF (Spanish)

Resources:

Agency Portal:

Guardian Agency Portal

User Guide:

Flyers:

Videos:

Guardian for Trustline

The following section is applicable to TrustLine agencies, registrants and applicants.

Check provider registration with TrustLine

Phone: 1-800-822-8490

Guardian for Subsidized Agencies

Guardian for Fee Paying Agencies

Guardian for Regional Offices

Guardian Access

Licensee User Access forms, as outlined in PIN 20-20-CCLD are still being accepted. If you have already submitted your Licensee User Account Access form, please refrain from sending in another copy as they are being processed in the order they are received. If a new or additional license or facility number needs to be added to an existing Guardian user account please complete a Licensee User Account Access form and submit to GuardianLoginSupport@dss.ca.gov.

In accordance with PIN-20-20-CCLD, a Licensee User Access Form has been sent to all licensee mailing addresses, requesting information to create a unique Guardian user account. The form is to be completed under penalty of perjury that all information provided is true and correct. The Licensee User Access form will ensure only authorized users will have the appropriate access to Guardian.

Please return the form via email to GuardianLoginSupport@dss.ca.gov

Helpful Information and Resources

User Guides

Video Tutorials

How to Add a New User to Your Guardian Account

Contact Us

Community Care Licensing Division
Care Provider Management Branch

1-888-422-5669

Live Operators Available: 8:00am - 12:00pm M-F

Frequently Asked Questions

CCLD Complaint Hotline

If you see something, let us know!

To file a complaint regarding a state licensed community care facility or child care facility visit our Complaint Hotline Page for contact information and more.

Complaint Hotline and Information