IHSS Program Requirements: Implementation of Overtime, Travel Time and Wait Time

Per Senate Bill 855 (Chapters 29, Statutes of 2014) and Welfare and Institutions Code (WIC) § 12300.41(b), CDSS completed the following reports to the Legislature:

IHSS Provider Overtime Exemption and Violation Statistics

  • Exemption 1:  As of 11/01/2019, there have been a total of 1,687 Exemption 1 requests approved, 930 denied, and 0 pending.
  • Exemption 2: As of 10/31/2019, there have been a total of 276 Exemption 2 requests approved, 354 denied, and there are 27 pending
    • Exemption 2 State Administrative Review (ESAR):  There have been 70 timely ESARs received - 20 ESARs have been approved (county ineligibility determination overturned), 43 ESARs have been denied (county ineligibility determination upheld), and 7 ESARs are pending

Overtime Exemption and Violation Data:

IHSS Overtime Exemptions

As required under State statutes, the maximum number of hours an IHSS or WPCS provider may work in a workweek for all the time he/she works for two or more recipients is 66 hours. To ensure continuity of care and to allow IHSS recipients to remain safely in their homes, CDSS established  exemptions for limited, specific circumstances that allow the maximum weekly hours to be exceeded.  For details on these exemptions.

Recipient and Provider Video
All County Letters
  • ACIN I-09-16 (January 27, 2016)
    Release of IHSS Informational Video: 2016 Fair Labor Standards Act (FLSA) 
  • ACIN I-08-16 (January 22, 2016)
    Updates to the Case Management, Information and Payrolling System (CMIPS) II Screens and Forms Tracking for Implementation of Provisions of Senate Bills 855 and 873 Relating to the IHSS and Waiver Personal Care Services Programs
  • ACL 16-07 (January 21, 2016)
    Exemption to Provisions of Senate Bills 855 and 873 (Chapters 29 and 685, Statutes of 2014) Relating to the In-Home Supportive Services (IHSS) and Waiver Personal Cares Services (WPCS) Programs for Family Live-In Care Providers
  • ACL 16-01 (January 7, 2016)
    Reinstatement of Implementation of Provisions of Senate Bills 855 and 873 (Chapters 29 and 685, Statutes of 2014) Relating to the IHSS and Waiver Personal Cares Services Programs
Important Forms

Quick Links

Get Services IHSS
County IHSS Offices
Medi-Cal Offices
County Public Authority  

IHSS Recipients:
IHSS Training/Information - Fact Sheets and Educational Videos

IHSS Providers:
How to Become an IHSS Provider
How to Appeal if You are Denied
IHSS Provider Resources

IHSS Timesheet Issues/Questions: 
IHSS Service Desk for Providers & Recipients, (866) 376-7066

Suspect Fraud?
IHSS Fraud Hotline: 888-717-8302
Help Stop Medi-Cal Fraud and Abuse
Provider Fraud and Elder Abuse complaint line:

Get Services APS
County APS Offices
Get Services CAPI