How to Appeal if You are Denied

If you have completed the How to Become an IHSS Provider process and been denied by the county IHSS Office or IHSS Public Authority Office to be an IHSS Provider due to a conviction for an exclusionary crime, you have the option to ask for an appeal of the denial with the California Department of Social Services (CDSS).

To ask for an appeal, you must complete the following within 60 days of the day the county tells you that you are not eligible to be an IHSS provider:

California Department of Social Services
Fiscal, Appeals and Benefit Programs Branch
Appeals, Administrative Review & Reimbursement Bureau
Attn: Appeals and Administrative Review Unit, MS 9-11-04
P.O. Box 944243
Sacramento, CA 95244-2430

Once an appeal is received by CDSS, a finding regarding the support or denial of an appeal will be completed within 180 days. CDSS will notify in writing the county IHSS office or IHSS Public Authority Office and provider of the findings of the appeal review. For more details and information regarding the process, please review All County Letter (ACL) 09-68.

If you have questions, call (916) 651-3488.

Quick Links

Get Services IHSS
County IHSS Offices
Medi-Cal Offices
County Public Authority

IHSS Recipients: (IHSS Training/Information)
Resources
Fact Sheets
Educational Videos

IHSS Providers:
How to Become an IHSS Provider
How to Appeal if You are Denied
IHSS Provider Resources

IHSS Timesheet Issues/Questions:
IHSS Service Desk for Providers & Recipients, (866) 376-7066

Suspect Fraud?
IHSS Fraud Hotline: 888-717-8302
Help Stop Medi-Cal Fraud and Abuse
Provider Fraud and Elder Abuse complaint line:
1-(800)-722-0432

Fee Restrictions

  • Health care providers and clinics shall not charge a fee to a patient for filling out any forms related to an IHSS applicant’s eligibility determination or providing information responsive to forms that support a claim or appeal regarding eligibility for a public benefit program (Health and Safety Code Section 123114).
  • Prohibited form fees should be reported to Adult Programs Division, Policy and Quality Assurance Branch, Policy, and Operations Bureau at (916) 651-5350.

Adult Protective Services

Get Services APS
County APS Offices
Get Services CAPI