CDSS Programs Community Care Licensing Home Care Services Resources for Seniors and Families

Resources for Seniors and Families

Fact Sheets
Below are various Fact Sheets pertaining to the Home Care Services Program. When additional Fact Sheets are developed, they will be distributed via Provider Information Notices (PINs) and posted below.

Report Abuse

Contact Adult Protective Services

Adult Protective Services (APS) is a state mandated program dedicated to maintaining the health and safety of elders and dependent adults subjected to neglect, abuse, or exploitation, or who are unable to protect their own interests. An elder is a person 65 years of age or older. A dependent adult is a person between the ages of 18 and 64 who is unable to protect his or her rights, including but not limited to persons who have physical or development disabilities or whose physical or mental abilities have diminished because of age.

Contact Us

Community Care Licensing Division
Home Care Services Branch
 744 P Street MS 9-14-90
Sacramento, CA 95814

Phone: (877) 424-5778
Email: HCSB@dss.ca.gov

Home Care Organization Complaints

How can I file a complaint regarding a licensee, staff person, caregiver, or home care organization? Visit the CCLD Complaint Hotline page for contact information and more. Remember, when you report suspected licensing violations, you protect persons in care and perform a service to your community.

Information on reporting suspected abuse or fraud is available on the Reporting page. Local law enforcement and Adult Protective Services or Child Protective Services will be responsible for conducting an investigation.

For general licensing inquiries, contact the HCSB.