Electronic Visit Verification (EVV) for Recipients and Providers
EVV is a federal law that requires electronic record of certain information about the IHSS and/or WPCS services performed. There are upcoming changes for non-live-in IHSS and WPCS providers beginning July 1, 2023.
Beginning July 1, 2023, all IHSS and WPCS providers who do not live with their recipient are required to check-in and out at the beginning and end of each workday and indicate if services are being provided in the home or community.
Non-Live-in Providers are able to check-in and out using either the new IHSS EVV Mobile Application (App), the Electronic Services Portal (ESP), or the Telephone Timesheet System (TTS) using the recipient’s landline telephone. Check-in, check-out and location information will populate on the provider’s electronic timesheet automatically, saving time for providers when submitting timesheets at the end of the pay period.
There are no penalties for providers for making corrections to their check-in, check-out and location information on their timesheet. Providers are able to make corrections before submitting their electronic timesheet to their recipient for approval just like they do today.
There are no changes for providers that live with their recipient. Live-in providers will continue to complete and submit their electronic timesheet to their recipient for approval the same way they do today.
There are no changes for recipients. Recipients will continue to review and approve their provider’s electronic timesheets the same as today. The EVV requirements do not change how recipient services are authorized or how recipient's receive their services.
EVV Live Webinars
The Adult Programs Division will be conducting EVV Location Services provider training webinar sessions beginning in April 2023, to demonstrate how non-live-in providers will use the IHSS EVV Mobile App & ESP, and the TTS to check-in and out beginning July 1, 2023.
Please click the link to the schedule below for the upcoming IHSS EVV Location Services Webinar schedule. To participate in the webinar, on the day of your choice, click the link listed on the schedule to join the session. Training webinars will continue throughout the year and the schedule will be updated.
Electronic Visit Verification Webinar schedule
Electronic Visit Verification Location Check-In Check-Out ESP EVV Mobile App Overview
Translation: (Armenian coming soon), (Chinese coming soon), Spanish
Electronic Visit Verification Location Check-In Check-Out TTS Overview
Translation: (Armenian coming soon), (Chinese coming soon), Spanish
Electronic Visit Verification Location Services FAQ
Electronic Visit Verification Location Services Spanish FAQ
Translation coming soon: Armenian, Chinese
EVV, ESP & TTS Training Materials
The following informational videos apply through June 30, 2023.
- ESP Recipients/Providers Registration PDF in English, Armenian, Chinese, or Spanish.
- ESP Provider Time Entry PDF in English, Armenian, Chinese, or Spanish.
- ESP Approving or Rejecting Time-sheets PDF in English, Armenian, Chinese, or Spanish.
- ESP Provider Extras PDF in English, Armenian, Chinese, or Spanish.
- TTS Recipient Registration PDF in English, Armenian, Chinese, or Spanish
- TTS Provider Registration PDF in English, Armenian, Chinese, or Spanish
- TTS Daily Time Entry for Providers PDF in English, Armenian, Chinese, and Spanish
- TTS Approving Time Entry for Providers PDF in English, Armenian, Chinese, or Spanish
- TTS Recipient Timesheet History PDF in English, Armenian, Chinese, or Spanish
- Provider One Pager PDF in English, Armenian, Chinese, or Spanish
- Recipient One Pager PDF in English, Armenian, Chinese, or Spanish
EVV Webcasts
The webcasts listed below provide information for recipients and providers including an overview of EVV, as well as information regarding time entry for recipients and providers, and approving timesheets.
- Overview of ESP/TTS webcast in English, Armenian, Chinese, or Spanish.
- ESP Registration for Recipients and Providers webcast in English, Armenian, Chinese, or Spanish.
- ESP Time Entry for Providers webcast in English, Armenian, Chinese, or Spanish.
- ESP Approving Timesheets webcast in English, Armenian, Chinese, or Spanish.
- TTS Registration for Recipients and Providers webcast in English, Armenian, Chinese, or Spanish.
- TTS Time Entry for Providers webcast in English, Armenian, Chinese, or Spanish.
- TTS Approving Timesheets webcast in English, Armenian, Chinese, or Spanish.
The IHSS Service Desk is available to help those recipients and providers that need assistance with the Electronic Services Portal Website. Please contact the IHSS Service Desk at (866) 376-7066 during normal business hours of 8am- 5pm Monday through Friday, excluding major holidays.