Electronic Visit Verification (EVV) for Recipients and Providers

EVV is a federal law that requires electronic record of certain information about the IHSS and/or WPCS services performed. All IHSS and WPCS providers are required to enter and submit their timesheets using an EVV method (e.g. Electronic Service Portal (ESP) or Telephone Timesheet System (TTS).

Providers who live in the same home as the recipient they work for, may self-certify they live with the recipient by submitting a completed SOC 2298 to the address on the form. To learn more go to the CDSS Live-In Provider Self-Certification webpage.

IHSS and WPCS providers who have not self-certified that they live with the recipient they work for, are considered Non-Live-In Providers. Non-Live-In Providers are required to check-in and out and select if services are provided in the recipient’s “home” or in the “community.” This must be completed using either the Electronic Services Portal (ESP), Telephone Timesheet System (TTS) using the recipient’s landline telephone, or IHSS EVV Mobile Application (App). Once a provider enters their check-in time, check-out time, and location information, it will populate on the provider’s electronic timesheet automatically, saving time for providers when submitting timesheets at the end of the pay period. Providers will be paid based on their reported “hours worked” and not the time between check-in/check-out. 

Recipients will review and approve their provider’s electronic timesheets using the ESP or TTS. The EVV requirements do not change how recipient services are authorized or how recipients receive their IHSS services.

EVV Location Services Webinar Training Materials

Webinar Recording: Location Services Mobile App & ESP Informational Sessions for Non-Live-in Providers

Electronic Visit Verification Location Check-In Check-Out ESP EVV Mobile App Overview
Translation: Armenian , Chinese (coming soon), Spanish

Electronic Visit Verification Location Services FAQ
Translation: Armenian, Chinese, Spanish

EVV Mobile App, ESP & TTS Training Materials

• ESP Recipients/Providers Registration PDF in English, Armenian, Chinese, or Spanish.
• IHSS EVV Mobile App and ESP Check in-Check-Out
• Translation: Armenian, Chinese, Spanish
• ESP Non-Live In Provider Time Entry
• Translation: Armenian, Chinese, Spanish
• ESP Non-Live In Provider One Page Flyer
• Translation: Armenian, Chinese, Spanish
• ESP Live-in Provider Time entry
• Translation: Armenian, Chinese, Spanish
• ESP approving or Rejecting Timesheets
• Translation: Armenian , Chinese, Spanish
• ESP Provider Extras,
• Translation: Armenian, Chinese, Spanish
• TTS Recipient Registration
• Translation: Armenian, Chinese, Spanish
• TTS Provider Registration
• Translation: Armenian, Chinese, Spanish
• TTS Non-Live-in Provider Time Entry (new)
• Translation: Armenian, Chinese, Spanish
• TTS Non-Live-In Provider Check-in Check-out
• Translation: Armenian, Chinese, Spanish
• TTS Non-Live-in Provider Flyer
• Translation: Armenian, Chinese, Spanish
• TTS Live-in Provider Time Entry
• Translation: Armenian, Chinese, Spanish
• TTS Approving or Rejecting Timesheets
• Translation: Armenian, Chinese, Spanish
• TTS Recipient Timesheet History
• Translation: Armenian, Chinese, Spanish
• Recipient One Pager
• Translation: Armenian, Chinese, Spanish

Additional Webcasts

The webcasts listed below provide information for recipients and providers including an overview of EVV, as well as information regarding time entry for recipients and providers, and approving timesheets.

• ESP Registration for Recipients and Providers webcast in English, Armenian, Chinese, or Spanish.
• ESP Approving Timesheets webcast in English, Armenian, Chinese, or Spanish.
• TTS Registration for Recipients and Providers webcast in English, Armenian, Chinese, or Spanish.
• TTS Approving Timesheets webcast in English, Armenian, Chinese, or Spanish.

The IHSS Service Desk is also available to help those recipients and providers that need assistance with the Electronic Services Portal Website. Please contact the IHSS Service Desk at (866) 376-7066 during normal business hours of 8am- 5pm Monday through Friday, excluding major holidays.