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Provider Information Notices (PINs) -
Home Care Services Program (HCS)

NOTE: Prior to June 2018, HCSB information currently being communicated in PIN form was communicated in the form of Webinars and emails.

To view HCS COVID-19 PINs by topic please visit the HCS COVID-19 PINs by Topic webpage.

2025

2025 HCS

2025 CCLD

2024

2024 HCS

  • PIN 24-03-HCS - Guardian Training Webinar For Home Care Organization Licensees
  • PIN 24-02-HCS - Guardian Training Webinar for Home Care Organization  Licensees
  • PIN 24-01-HCS - Transition Of Home Care Services Complaint Intake To The Centralized Complaint And Information Bureau

2024 CCLD

2023

  • PIN 23-04-HCS - 2023 Chaptered Legislation Affecting Home Care Organizations: Summary And Implementation
  • PIN 23-19-CCLD - Phase One (1) Launch Of The Administrator Certification Online Application Portal And Upcoming Webinar
  • PIN 23-18-CCLD - Maintenance To Guardian System
  • PIN 23-16-CCLD - Guardian Training Webinar For Licensees And Providers
  • PIN 23-14-CCLD - Changes To Administrator Certification Training Requirements
  • PIN 23-13-CCLD - (Supersedes PIN 21-07-CCLD) Preparation For Extreme Heat, Public Safety Power Shutoffs, And Wildfire Emergencies
  • Translations: Español | 中文 | Tagalog
  • PIN 23-02-HCS - (Supersedes PIN 22-02.2-HCS) Updated Coronavirus Disease 2019 (Covid-19) Guidance On Vaccinations, Masking, Screening, Testing, Isolation, And Quarantine
  • PIN 23-03-HCS - Live Guardian webinar for all Home Care Organization
    Licensees on August 23, 2023, from 11:00 AM - 12:00 PM
  • PIN 23-12-CCLD - Notifying Licensees Of New Public Disaster Response Webpage For The Community Care Licensing Division
  • Translations: Español | 中文 | Tagalog
  • PIN 23-11-CCLD - Notifying Licensees Using The Everbridge Emergency Notification System
  • Translations: Español | 中文 | Tagalog
  • PIN 23-08-CCLD - Criminal Background Clearance Transfer Request (LIC 9182) And Criminal Record Exemption Transfer Request (LIC 9188) Form Updates
  • PIN 23-07-CCLD - Guardian Training Webinar For Licensees And Providers
  • PIN 23-06-CCLD - Governor's Proclamation Of A State Of Emergency To Support Storm Response And Relief Efforts, And Authority To Waive Licensing Requirements
  • Translations: Español | 中文 | Tagalog
  • PIN 23-05-CCLD - Criminal Background Clearance Transfers - Updated Guidance
  • PIN 23-04-CCLD - (Supersedes PIN 20-13-ASC, PIN 20-15-ASC, PIN 20-22-ASC, PIN 20-32-ASC and PIN 21-34-ASC) End Of Coronavirus Disease 2019 (Covid-19) State Of Emergency: Resuming Regular Reporting Requirements
  • Translations: Español | 中文 | Tagalog
  • PIN 23-01-HCS - Guardian Webinar for Home Care Organization Licensees
  • PIN 23-03-CCLD - End Of State Of Emergency Related To Monkeypox (MPOX)
  • Translations: Español | 中文 | Tagalog
  • PIN 23-02-CCLD - Governor's Proclamation Of A State Of Emergency To Address Severe Winter Storms
  • Translations: Español | 中文 |
  • PIN 23-01-CCLD - Winter Storm Preparedness
  • Translations: Español | 中文 | Tagalog

2022

  • PIN 22-14-CCLD - Assembly Bill (AB) 1720 Implementation
  • PIN 22-13-CCLD - Announcing the Community Care Licensing Complaint Web Page
  • PIN 22-12-CCLD - Information On The Use Of The Child Abuse Central Index For State Licensed Facilities (LIC 198A Form)
  • PIN 22-11-CCLD - Guardian Webinar for Licensees and Providers
  • PIN 22-09-HCS - (Supersedes PIN 22-07-HCS) END OF STATE OF EMERGENCY RELATED TO CORONAVIRUS DISEASE 2019 (COVID-19) AND TERMINATION OF COVID-19 WAIVERS
  • PIN 22-09-CCLD - Guardian Webinar For Licensees And Providers
  • PIN 22-08-CCLD - Fingerprinting Instructions For Resource Family Approval (RFA) Relatives
  • PIN 22-08-HCS - Home Care Aid Registration Forfeiture Letters 
  • PIN 22-07-CCLD - Guardian Webinar for Licensees and Providers
  • PIN 22-07-HCS - (Superseded by PIN 22-09-HCS) Governor's Executive Order N-11-22 Regarding Coronavirus Disease 2019 (COVID-19) And The Expiration of COVID-19 Waivers
  • PIN 22-06-CCLD - Guardian Background Check Best Practices
  • PIN 22-06-HCS - Use Of Over-The-Counter (OTC) Testing Kits And Availability of Binaxnow™ Antigen Testing Program For Coronavirus Disease 2019 (COVID-19)
  • PIN 22-05-CCLD - Information And Resources Related To Monkeypox (MPX)
  • Translations: Español | 中文 | Tagalog
  • PIN 22-05-HCS - (Superseded by PIN 22-07-HCS) Governor's Executive Order N-04-22 Regarding Coronavirus Disease 2019 (COVID-19) and the Expiration OF COVID-19 Waivers
  • PIN 22-04-CCLD - Announcing The COVID-19 Test To Treat Initiative
  • Translations: Español | 中文 | Tagalog
  • PIN 22-04-HCS - Updates To Home Care Services Bureau Forms
  • PIN 22-03-CCLD - Seasonal Reminder Of Water Safety Requirements And Measures
  • PIN 22-03-HCS - Home Care Organization License Renewal Process Reminders
  • PIN 22-02.2-HCS - (Superseded by PIN 23-02-HCS) and (Supersedes PIN 22-02.1-HCS) Updated Registered Home Care Aide And Home Care Organization Staff In Direct Contact With Clients Or Prospective Clients Coronavirus Disease 2019 (COVID-19) Vaccination And Booster Requirements
  • PIN 22-02.1-HCS - (Superseded by PIN 22-02.2-HCS) and (Supersedes PIN 22-02-HCS) Registered Home Care Aides And Home Care Organization Staff In Direct Contact With Clients Or Prospective Clients Coronavirus Disease 2019 (COVID-19) Vaccination And Booster Requirements
  • PIN 22-02-HCS - (Superseded by PIN 22-02.1-HCS) and (Supersedes PIN 21-11-HCS) Registered Home Care Aides And Home Care Organization Staff In Direct Contact With Clients Or Prospective Clients Coronavirus Disease 2019 (COVID-19) Vaccination And Booster Requirements
  • PIN 22-01-HCS - (Superseded by PIN 22-05-HCS) Governor's Executive Order N-21-21 Regarding Coronavirus Disease (COVID-19) and the Expiration of COVID-19 Waivers
  • PIN 22-01-CCLD - Mailing Address Reporting Requirements

2021

  • PIN 21-11-HCS (Superseded by PIN 22-02-HCS) and (Supersedes PIN 21-07-HCS) - Registered Home Care Aides and Home Care Organization Staff in Direct Contact with Clients or Prospective Clients Coronavirus Disease 2019 (COVID-19) Vaccination and Booster Requirements
  • PIN 21-10-HCS - Influenza or "Flu", Novel Coronavirus Disease 2019 (COVID-19), Pneumonia and Infection Control Guidance
  • PIN 21-22-CCLD - Care Provider Management Bureau (CPMB) Customer Service Updates And Background Check Information
  • PIN 21-21-CCLD - COVID-19 Safety Recommendations For The Upcoming Holiday Season
  • PIN 21-19-CCLD - Federal Department of Health and Human Services COVID-19 Provider Relief Fund Assistance
  • Translations: Español | 中文 | Tagalog
  • PIN 21-09-HCS - Rescission Of Statewide Waivers For Licensing Requirements Related To Tuberculosis (TB) Testing And Coronavirus Disease 2019 (COVID-19) Vaccine
  • PIN 21-08-HCS - (Superseded by PIN 22-01-HCS) Governor's Executive Order N-12-21 Regarding Coronavirus Disease 2019 (COVID-19) And The Expiration Of COVID-19 Waivers
  • PIN 21-07-HCS (Superseded by PIN 21-11-HCS) - Coronavirus Disease 2019 (COVID-19) Vaccination Requirement for All Registered Home Care Aides
  • Translation: Español |
  • PIN 21-06-HCS - Updates To Home Care Organization Renewal Process
  • PIN 21-05-HCS - Coronavirus Disease 2019 (COVID-19) Resumption of In-Person Complaint Investigations
  • PIN 21-05-CCLD - New Background Check Website
  • PIN 21-04-HCS - (Rescinded with PIN 21-09-HCS) Statewide Waivers For Licensing Requirements Related To Tuberculosis (TB) Testing And Coronavirus Disease 2019 (COVID-19) Vaccine
  • PIN 21-04-CCLD - Federal Emergency Management Agency Funeral Assistance Program For COVID-19 Funeral Expenses
  • Translation: Español | 中文 | Tagalog
  • PIN 21-03-HCS - (Rescinded with PIN 22-05-HCS) Statewide Waiver For Registration Status In Guardian For Affiliated Home Care Aides And Home Care Organization Staff
  • PIN 21-02-HCS - Influenza or "Flu", Coronavirus Disease 2019 (COVID-19), And Pneumonia In Home Care Organizations
  • Translation: Español |
  • PIN 21-02-CCLD - Updates To The Implementation of Guardian
  • PIN 21-01-HCS - Notice of Cal/OSHA Emergency Standards Concerning COVID-19 Infection Prevention
  • PIN 21-01-CCLD - Benefits And Impacts Of The Implementation Of Guardian

2020

  • PIN 20-44-ASC - Informational Call Regarding The Importance Of Keeping Residents Socially Engaged During The Coronavirus Disease 2019 (COVID-19) Pandemic
  • PIN 20-30-CCLD - Notice Of Staffing Opportunities On The Employment Development Department's (EDD) CalJobs Website
  • PIN 20-20-CCLD - Guardian User Account Access
  • PIN 20-19-CCLD - Home Care Organizations Available To Assist With Temporary Staffing In Adult and Senior Care Facilities With Clients Who Have Tested Positive For Coronavirus Disease 2019 (COVID-19)
  • Translation: Español
  • PIN 20-18-CCLD - Food and Drug Administration Safety Notice Regarding Hand Sanitizers Containing Methanol
  • Translation: 中文| Tagalog| Español
  • PIN 20-16-CCLD - Discontinuation of the Child Abuse Central Index for State Licensed Facilities (LIC 198A FORM)
  • PIN 20-14-CCLD - Guidance for Sanitizing Laundry and a Limited Waiver of Hot Water Temperature Limits in Care Facilities
  • Translations: 中文 | Español | Tagalog
  • PIN 20-12-CCLD - Updated Statewide Waivers for Background Check Requirements Due to Coronavirus Disease 2019 (COVID-19)
  • PIN 20-11-CCLD - Community Care Licensing Division Online Resources on Coronavirus Disease 2019 (COVID-19
  • Translations: 中文 | Español | Tagalog
  • PIN 20-10-CCLD - Waiver of Administrator Certification Program Fees, License Fees, and Home Care Aide Registration Fees as a Result of Coronavirus Disease 2019 (COVID-19)
  • Translations: 中文 | Español | Tagalog
  • PIN 20-09-CCLD - Updated Statewide Waivers for Licensing Requirements Due to Coronavirus Disease 2019 (COVID-19)
  • PIN 20-07-CCLD - Suspension of all Annual Inspections to Allow Technical Assistance for Licensees Regarding the Coronavirus 2019 Disease (COVID-19)
  • PIN 20-06-CCLD - Cancellation of all Community Care Licensing Meetings
  • PIN 20-05-CCLD – Community Care Licensing Division E-Mail Address for Coronavirus Disease 2019 (COVID-19) - Related Questions
  • Translations: 中文 | Español | Tagalog
  • PIN 20-04-CCLD – Governor's Proclamation of a State of Emergency to Address Novel Coronavirus (COVID-19)
  • Translations: 中文 | Español
  • PIN 20-04-HCS - Notice of Remote Inspections and Investigations for Home Care Organizations
  • Translations: 中文 | Español | Tagalog
  • PIN 20-03-HCS - General Precautions, Best Practices, Use of Personal Protective Equipment, and Affiliated Home Care Aide Training Requirements
  • Translations: 中文 | Español | Tagalog
  • PIN 20-02-HCS - Informational Call Regarding COVID-19 Physical Distancing, Isolation And Disinfection Procedures
  • Translations: 中文 | Tagalog
  • PIN 20-01-HCS - Survey to Determine Home Care Organization Personnel Availability
  • Translations: 中文 | Español | Tagalog

2018

  • PIN 18-01-HCS - Provider Information Notices for Home Care Organizations
  • PIN 18-02-HCS - Licensed Versus Unlicensed Home Care Services Fact Sheet

Contact Us

Community Care Licensing Division
Home Care Services Branch
 744 P Street MS 9-14-90
Sacramento, CA 95814

Phone: (877) 424-5778
Email: HCSB@dss.ca.gov

Home Care Organization Complaints

How can I file a complaint regarding a licensee, staff person, caregiver, or home care organization? Visit the CCLD Complaint Hotline page for contact information and more. Remember, when you report suspected licensing violations, you protect persons in care and perform a service to your community.

Information on reporting suspected abuse or fraud is available on the Reporting page. Local law enforcement and Adult Protective Services or Child Protective Services will be responsible for conducting an investigation.

For general licensing inquiries, contact the HCSB.

CCLD Complaint Hotline

If you see something, let us know!

To file a complaint regarding a state licensed community care facility , child care facility, or home care organization, visit our Complaint Hotline Page for contact information and more.

 

CCLD Services and Notifications