Public Portal Training
Previous Account with CCLD?
If you had a previous account with CCLD, you can use that email to access your previous account information. If you had an email with Vendor Portal or Administrator Portal, or received an error to “log in with your account information,” you may already have an existing account.
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Go to our
CCLD Public Portal Landing Page
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Click on Log in button from the top right of your screen. It is between Create Account and Login Help buttons.
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Enter your user ID as follows:
youremail@email.com.fmsportal
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The above is an example. Please insert your actual email where it says
youremail@email.com and add .fmsportal to the email you have used with CCLD.
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For example,
JennyExampleEmail@gmail.com becomes
JennyExampleEmail@gmail.com.fmsportal.
- Click on Forgot Password link
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Re-enter your username as above on the next screen to reset password
- Click Continue
This should send a reset email so you can create a new password and log into your account. Please note, with your new account, you will also be required to set up multifactor authentication for your account safety. Review the videos below for help with multifactor authentication.
Technical Issues?
The following steps should allow you to submit a ticket for technical help through your account.
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Navigate to the
CCLD Public Portal home page
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- Scroll down to the Contact Us section at the bottom.
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Choose Contact CCLD within the Contact Us section.
This will give you a new pop-up window where you can submit a message to technical help. Any email can be used to request a reply, if you do not wish to use email for your current or previous account.
Creating an Account
Watch the videos below to learn how to create an account with CCLD Public Portal and then set up multifactor authentication for your account.
For step-by-step instructions, please refer to the Creating an Account Job Aid (PDF).
If you'd like to learn about the CCLD Public Portal, please refer to our CCLD Public Portal Project page.
Multifactor Authentication