Social Worker Empowerment Hotline (AB 1978)
The mission of child welfare is to ensure the safety and
well-being of children and families. Help us to support accountability and
ensure child welfare services can consistently meet this mission.
Remember, when you report concerns, you not only protect
children and families, but also support the improvement of children’s systems
WHO CAN REPORT CONCERNS THROUGH THIS HOTLINE?
Social workers who have reasonable cause to believe that
a policy, procedure, or practice, related to the provision of child welfare
services by a county child welfare agency, that meets the criteria listed
below, may make a voluntary report to this hotline.
WHAT TYPES OF REPORTS CAN BE MADE TO THIS HOTLINE?
Any concerns regarding policies, procedures, or
practices, related to the provision of child welfare services by a county child
welfare agency, that i) endangers the health or well-being of children, ii) are
contrary to existing statute or regulation, or iii) are contrary to public
policy can be reported through the hotline.
Types of reports that are not able to be accepted
Labor disputes, such as general personnel matters or disciplinary actions taken within the county;
- Caseload size complaints that are not part of a larger systemic concern;
- County facilities, physical plant or work accommodations.
Reports from members of the public who are not employed
as Social Workers in a county child welfare agency or State Adoptions Workers
contracted to provide adoptions services to county child welfare agencies.
For concerns about children or youth in foster care, you
can contact the
Foster CareOmbudsman’s Office to report abuse or right’s violations, as well as
other foster care concerns.
For concerns or violations in licensed foster care,
residential or child care facilities, you can make a report to
Community Care Licensing.
To report child abuse or neglect, please contact the
County Child Welfare Hotline in the county where the child resides.
For a list of county reporting hotlines, please see the current
To file a complaint about county staff or to contact the county directly, please see the list of county contacts County Office Contacts.