Family Urgent Response System

Welcome to the Family Urgent Response System Hub!

Family standing in a sunset.This hub is intended to support the Family Urgent Response System (FURS) implementation and provide background information, resources, and links about the FURS program. The FURS Program will be up and running early 2021!

FURS is a coordinated statewide, regional, and county-level system designed to provide collaborative and timely state-level phone-based response and county-level in-home, in-person mobile response during situations of instability, to preserve the relationship of the caregiver and the child or youth.


California Family Urgent Response System (Cal-FURS)

Telephone Number: 833-939-3877


Email Address:

How FURS Will Help and Why It’s Important:

  1. Provide current and former foster youth and their caregivers with immediate, trauma-informed support when they need it.
  2. Prevent placement moves.
  3. Preserve the relationship between the child or youth and their caregiver.
  4. Provide a trauma-informed alternative for families who previously resorted to calling 911 or law enforcement.
  5. Reduce hospitalizations, law enforcement contacts, and placement in out-of-home facilities.
  6. Promote healing as a family.
  7. Improve retention of current foster caregivers.
  8. Promote stability for youth in foster care, including youth in extended foster care.

FURS includes the following services:

  • A toll-free hotline available 24 hours a day, 7 days a week staffed with caring counselors trained in conflict resolution and de-escalation techniques for children and youth impacted by trauma.
  • County Mobile Response System and Stabilization Teams also available 24 hours a day, 7 days a week.
  • In-home de-escalation, stabilization, conflict resolution, and support services and resources.
  • Ongoing support services beyond the initial mobile response.
  • Hotline and mobile response staff trained in working with children and families who have experienced trauma.

Contact Us

Permanency Policy Bureau
Placement Services & Support Unit
744 P Street, MS 8-13-66
Sacramento, CA 95814
(916) 657-1858

Quick Links

FURS Webinars/Recording

If you’d like access to the FURS Statewide Hotline/County Mobile Response System Workgroup Webinar: December 8, 2020, please email us at

Related Legislation

  • Assembly bill (AB) 79
  • Senate bill (SB) 80 (chapter 5.4, statute of 2019)
  • Assembly bill (AB) 403 (chapter 773, statutes of 2015)
  • Assembly bill (AB) 1997 (chapter 773, statutes of 2015 and chapter 612, statutes of 2016)

Related Letters

  • All County Letter ACL 20-89
  • (CFL 20/21-46) Claiming Instructions For The Family Urgent Response System (Furs) For Current And Former Foster Caregivers And Children Or Youth
  • (CFL 20/21-52) Fiscal Year 2020-21 Family Urgent Response System General Fund Planning Allocation