EBT Electronic Theft Resources

Electronic theft happens when someone takes your EBT benefits without you knowing, even though you still have your card. This can happen in many ways, but all involve taking your information and using it to create fake cards, make online orders, or change your contact details (email, phone number, etc.) so that they can steal your benefits or prevent you from using them. Below are some examples of how your data may be stolen, but often you will not know how they do it.

Scamming

This happens when you are tricked into giving out your account information. Thieves may call you or text you, to ask for your information. CDSS and your local county office will never ask for your full card number or your PIN. If someone is asking for this information, it most likely is a scam.

Skimming

This happens when a device is used to copy your card information without you knowing. It can happen when you swipe your card at a store checkout. It can also happen at an ATM that reads the magstripe. The best defense is to insert your EBT card or use the card’s tap feature instead of swiping. Transactions using the card’s chip are more secure.

Shimming

This happens when inserting your chipped card into a device with a “shim” and your card information is copied. In some cases, instead of copying your information, the “shim” prevents you from making a secured transaction and forces you to swipe your card. They then steal your card information via skimming. If your chipped card is rejected, ask the cashier or bank teller if the device lets you use chipped EBT cards. If they say yes, you may want to try another register or terminal in case a shim has been placed.

Note: Not all devices that accept EBT cards can use chip/tap. Always ask if you are unsure.

Sometimes your information can be stolen even if you never shared it or have it taken from a device. When you become a victim of identity theft, someone may have obtained enough information to impersonate you and access your EBT account. This is another form of EBT electronic theft, but instead of stealing your benefits, they block your ability to use them.

You may have had your benefits stolen if you always had your card, but your balance is lower than expected or you see transactions you don’t recognize. If another person you know has an additional card that is linked to your EBT account, always check with them first. Always check your balance before you go shopping or try to get cash from an ATM.

If you think your benefits may have been stolen, report the theft and request a new card by:

• Reporting the theft online through BenefitsCal
  or
• Calling the EBT Customer Service Helpline at 1-877-328-9677
  or
• TTY 1-800-735-2929 (Telecommunications Relay Service for Hearing/Speech Impaired)
  or
• Contacting your local county office to report the theft of your benefits

Only unauthorized transactions may be eligible for replacement. You may get your benefits replaced if your card was with you when the theft happened. This includes theft from skimming, scamming, or other similar methods. You must report the theft to your local county office within 90 days of when the theft occurred.

Note: The benefit replacement information does not apply for SUN Bucks. For customer assistance with SUN Bucks, please contact the SUN Bucks helpline at (877) 328-9677.