Big 6 Meeting Information

January 2018 - Orange County - Process Improvement

Agenda and Minutes

• Agenda
• Minutes

Presentations

• Orange County - Improvements to the Recertification Process
• Riverside County - Re-certification Appointment Reminder
• Sacramento County - Reduce CalFresh Churning Rate

April 2018 - San Bernardino - Staff Development and Training

Agenda and Minutes

• Agenda
• Minutes

Process Improvement Presentations

• Los Angeles County - Increasing CalFresh Program Accessibility
• San Bernardino County - Super Self-Service Options
• San Diego County - Work Management

Staff Development and Training Presentations

• Riverside County
• San Diego County
• Sacramento County
• Los Angeles County
• Orange County

August 2018 - Riverside County - Improving Customer Experience

Agenda and Minutes

• Agenda
• Minutes

Presentations

• County of San Diego - Improving Customer Experience Presentation 
• Code for America - CalFresh Customer Experience Presentation, Applying for CalFresh handout
• CDSS - Inter-County Transfer Discussion Presentation
• CDSS - SSI Cash-Out Discussion Presentation, CalFresh SSI Demographics - Handout
• County of Santa Cruz - We CARE Model Presentation,  Presentation Overview  handout, Desk Reference handout
• County of Ventura - Text Messages Overview  handout, SAR7 - Don't Lose Your CalFresh Benefits! (English/Spanish) Flyer, Recertification - It's Time to Renew Your CalFresh Benefits (English/Spanish) Flyer; Recertification - It's Time to Renew Your CalFresh Benefits, Missed Interview (English/Spanish) Flyer
• County of San Bernardino - Text Messages Presentation

October 2018 - Los Angeles County - Improving Customer Experience Part II 

Agenda and Minutes

• Agenda
• Minutes

Presentations

• Los Angeles County - Model Office Concept Presentation, Performance Measures Dashboard Presentation
• Santa Clara County - Improving the Client and Staff Experience, CalFresh Case Review Sheet Handout
• CDSS - Update on SSI Cashout/Breakout
• San Bernardino County - Predictive Handling/Visual IVR Presentation
• Santa Barbara County - Octopus Online Tool Presentation, Benefit Service Center Presentation
• Stanislaus County - Flexible Interview Scheduling Presentation
• Orange County - Call Center Teleworking Presentation, CalFresh/Medi-Cal Telework Mail/Correspondence Process Handout, Telecommuter/Teleworker Application and Self-Certification Agreement

February 2019 - Los Angeles County - Expanding CalFresh to Seniors & People with Disabilities

Agenda and Minutes

• Agenda
• Minutes

Presentations
County CALL Presentations

• San Bernardino County - Updated IVR Menu and Features/Call Back, Self Service
• Humboldt County - Telephonic Signature and Same Day Services (C-IV)/ Collaboration with IHSS
• Marin County - Flexible Interviews
• Santa Cruz County - IVR/Flexible/Telephonic
• County CLICK Presentations
• Sacramento County - Maximize Consortia's On-line MyBCW
• San Diego County - GetCalfresh.Org (211 Application Assisters)/Streamline Verifications
• County COME-IN Presentations
• Ventura County - Greeter/Customer Liaison/Signage/Monitors/Same Day Service 
• Riverside County - Provide Access to All
• Solano County - Provide Access to All 
• San Francisco County - Collaboration with IHSS
• San Joaquin County - Collaboration with IHSS
• County Contingency Questions

Videos

• Kristine Loomis: Living With a Disability
• Kristine Loomis: Working with Recipients Who Have Physical Disabilities
• Paul Van Dorn: Disability Awareness and Work-Life Balance
• Paul Van Dorn: Disability Etiquette
• Disability Sensitivity Training

July 2019 - San Bernardino County - Improving Customer Experience III

Agenda and Minutes

• Agenda
• Minutes

Presentations

• Santa Cruz County - "We Are Still Here" 
• CDSS - Public Charge
• Santa Clara County - Emergency Assistance Network - Homeless Outreach
• San Joaquin County - Establishing New Connections: Collaboration with CalFresh & In-Home Supportive Services
• CDSS - ABAWD Updates with Q&A 
• San Mateo County - ABAWD Implementation in San Mateo County
• El Dorado County - Doing More with Less...Improving the Customer Experience
• Matt Unrath - Evaluating the Impact of County Practices on CalFresh Retention
• San Bernardino County -CDSS - "iMatter"