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State Hearing Requests

The deadlines to request an appeal in the Medi-Cal Program Only have been extended due to the COVID-19 virus to give you more time:

  • If you disagree with an action taken by the County or by the State Department of Health Care Services on or after December 1, 2019 about your Medi-Cal, now you have 210 days to request a state hearing instead of 90 days
  • If you disagree with an action taken by your Medi-Cal Health Plan on or after November 1, 2019, you now have 240 days to request a state hearing instead of 120 days, but you are still required to appeal to your plan first

Why Request a Hearing: If you have applied for, have received, or are currently receiving benefits/services from an assistance program listed below and you receive a Notice of Action from a County or a letter from Covered California denying or reducing your benefits, or you turned in an application or other information and the county or Covered California did not act on it, you can ask for a State Hearing.

The Assistance Programs are:

  • Adoption Assistance Program
  • Adult Services
  • Assistance Dog Special Allowance Program
  • CalFresh
  • California Food Assistance Program (CFAP)
  • California Work Opportunity and Responsibility to Kids (CalWORKs) 
  • CalLearn
  • Cash Assistance Program for Immigrants (CAPI)
  • Child Welfare Services
  • Medi-Cal
  • County Medical Services Program (if your complaint is about scope of benefits)
  • Covered California
  • Emergency Assistance
  • In-Home Medical Care
  • In-Home Supportive Services (IHSS)
  • Interim Assistance for SSI applicants
  • Foster Care
  • KinGAP
  • Resource Family Approval
  • Trafficking and Crime Victims Assistance Program
  • Modified Adjusted Gross Income (MAGI Medi-Cal)
  • Multipurpose Senior Services Program (MSSP)
  • Personal Care Services Program (PCSP)
  • Refugee Cash Assistance
  • Repatriate Assistance Program
  • Special Circumstance Payment (State Supplemental Program)

 

How to Request a Hearing On-Line: Request a Hearing Online

How to Request a Hearing or an Expedited Hearing by Phone:

Call the State Hearings Division toll free (800) 743-8525 or Public Inquiry and Response toll free (800) 952-5253 or TDD (800) 952-8349

How to Request a Hearing or an Expedited Hearing by Phone for Covered California/MAGI Medi-Cal cases:

Call toll free (855) 795-0634 or Public Inquiry and Response toll free (800) 952-5253 or TDD (800) 952-8349

How to Request a Hearing in Writing: You may complete the "Request for State Hearing" on the back of the Notice of Action or put your request on a separate piece of paper. Please provide all requested information such as your full name, address, telephone number, the name of the county that took the action against you, the aid program(s) involved, and a detailed reason why you want a hearing. If you have trouble understanding English, be sure to tell us your language (and dialect) so we can arrange for you to have language assistance at the hearing. If you have chosen an authorized representative, be sure to tell us his/her name and address. If you wish, you may attach a letter in which you explain why you believe the county action is not correct. It is always a good idea to keep a copy of your hearing request.

Submit your request to the county welfare department at the address shown on the Notice of action, by mail to:

California Department of Social Services
State Hearings Division
P.O. Box 944243, Mail Station 9-17-37
Sacramento, California 94244-2430

By Fax to (833) 281-0905.

Contact Us:

How to Request a Hearing On-Line: Request a Hearing Online

How to Request a Hearing or an Expedited Hearing by Phone:

Call the State Hearings Division toll free
(800) 743-8525 or (855) 795.0634

Public Inquiry and Response toll free
(800) 952-5253 or TDD (800) 952-8349

How to Request a Hearing or an Expedited Hearing by Phone for Covered California/MAGI Medi-Cal cases:

Call toll free (855) 795-0634
Public Inquiry and Response toll free
(800) 952-5253 or TDD (800) 952-8349

How to Request a Hearing in Writing:

Submit your request to the county welfare department at the address shown on the Notice of action, by mail to:

 California Department of Social Services
 State Hearings Division
P.O. Box 944243, Mail Station 9-17-37
Sacramento, California 94244-2430

By Fax to (833) 281-0905.